Our website address is: https://drjuliasen.com.
We reserve the right to change this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to visit this page frequently.
1. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
2. What User Data We Collect
When you visit the website, we may collect the following data:
Your IP address.
Your contact information and email address.
Other information such as interests and preferences.
Data profile regarding your online behaviour on our website.
3. Why We Collect Your Data
We are collecting your data for several reasons:
To better understand your needs.
To improve our services and products.
To send you promotional emails containing the information we think you will find interesting.
To customize our website according to your online behaviour and personal preferences.
4. Safeguarding and Securing the Data
We are committed to securing your data and keeping it confidential. We have done all in our power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.
Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.
If you want to disable cookies, you can do it by accessing the settings of your internet browser.
6. Links to Other Websites
7. Restricting the Collection of your Personal Data
At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:
When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don’t want to disclose your personal information.
If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.
This policy applies to the collection, use, disclosure and management of the personal information of clients of Dr. Julia Sen. If you have any questions about the contents of this policy, please bring them to her attention when you meet. As technology advances, it will be necessary to revise this policy, ensuring its availability on our website in its current, updated form. This policy is compliant with standards set forth by the College of Psychologists of Ontario, as well as the Personal Information Privacy and Electronic Documentation Act (PIPEDA, June 2019).
For more information about this Federal Act, please visit The Personal Information Protection and Electronic Documents Act (PIPEDA) – Office of the Privacy Commissioner of Canada.
Dr. Julia Sen is accountable for compliance with the following policies and procedures regarding the manner in which they collect, use, disclose and otherwise manage personal information.
9. What is Personal Information?
Personal information includes information that can identify an individual including personal demographics (ethnicity, age, gender, etc), health information (e.g. medical and psychological).
10. Identifying the Purposes for Collecting and Using Personal Information
Dr. Julia Sen collects and uses personal information in order to identify, maintain communication, and provide psychological services to clients. The personal information collected includes clients’ contact information; birth date; and any relevant social, physical and mental health information as deemed necessary to provide appropriate service.
11. Getting the Client’s Consent
Dr. Julia Sen will not collect, use or disclose a client’s personal information without the explicit consent of the client, except when required by law to collect information without client consent (i.e. if the client’s file contents have been subpoenaed for court purposes).
When clients are receiving disability income from an insurance company or benefits plan, their policy may require a release of file information. The client would be informed of this and asked to sign a release form.
12. Limits for Disclosing and Retaining Personal Information
Dr. Julia Sen discloses personal information only for the purposes for which it was collected, unless the law requires otherwise. Personal information that is no longer required to fulfill the identified purposes or that is not required to be retained pursuant to any applicable law is destroyed, erased or made anonymous. According to the College of Psychologists of Ontario, client records are maintained for 10 years after a file is closed, and then both physical and electronic formats are destroyed.
13. Keeping Personal Information Accurate
Dr. Julia Sen ensures, to the best of her ability, that the information held is accurate, complete, current and relevant to the identified purposes.
14. Safeguarding Personal Information
Dr. Julia Sen ensures that personal information stored in electronic and physical files are physically and electronically secure. Security measures include storage of files in a locked filing cabinet when not in use; secure locks on the office. Electronic files are protected by encryption software and passwords. They maintain a strict confidentiality agreement with those who have access to the personal information being held (i.e. administrative assistants).
15. Individual Access to Personal Information
Upon written request, Dr. Julia Sen will provide a client with confirmation as to whether they have personal information about them, what the information is, what it is being used for and to whom the information has been disclosed.
Clients should send their written request for access, with contact information and enough identifying information about themselves to Dr. Julia Sen. Dr. Sen will respond within thirty (30) days of receiving any access request at no cost to the client.
If the client can provide proof of an error in the personal information the information will be amended. If there is a denial of any client’s request for access to information, the reasons for denial will be provided.
If records contain personal health information about another individual, that person’s information must be omitted before the client can gain access to the file. Raw data from psychological assessments, information provided in confidence by a third party, and any information that could result in serious harm to someone’s treatment or recovery (including that of the client) or in serious bodily harm to someone (including the client), may also be omitted from the record available to the client.
16. Email and Contact Between Sessions
If you need to contact me between sessions, the best way to do so is by phone. Direct email is second best for quick administrative issues such as changing appointment times.
Dr. Julia Sen uses email to arrange or modify appointments. Please do not email content related to your therapy sessions, as email is not completely secure nor confidential. If you choose to communicate by email, be aware that all emails are retained in the logs of both internet service providers. While it is unlikely that someone will look at these logs, they are available to be read by the internet service providers.
Any emails received from you and any responses that are sent to you become a part of your legal record.
17. Handling Individual Complaints and Questions
Clients may send any complaints regarding Dr. Julia Sen’s compliance with her own privacy policies and procedures to the College of Psychologists of Ontario. The complaint will be investigated and the College will respond to the client. If the client’s complaint is justified, Dr. Julia Sen will change her policies and procedures related to the matter so that other clients will not experience the same problem.
In the event that Dr. Julia Sen cannot satisfy the concern, clients have the right to report to the provincial regulatory body: