Privacy Policy

Effective date: August 31, 2026

Julia Sen PhD Consulting Inc ("we," "us," "our") operates the website drjuliasen.com and related programs, including Supported and the IBY League. This policy explains what personal information we collect, how we use it, and the choices you have. We are based in Ontario, Canada, and follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Because many of our visitors and clients are outside Canada, we've also built in privacy practices commonly expected under the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), even where not strictly required of a business our size.

1. Information We Collect

Contact information you give us directly: name, email address, phone number (optional), and the content of any message, through our Contact form or by email.

Program enrollment information: when you join Supported, the IBY League, or another program, our program platforms (currently GoHighLevel and Xperiencify) collect what's needed to process enrollment and payment. We don't store your full payment card details ourselves, that's handled by our payment processor.

Automatically collected information: like most websites, we (and our platform providers) may collect standard technical information such as IP address, browser type, and pages visited, through cookies or similar technology, for analytics and to keep the site working properly.

Communications: if you email us, message us through the site, or leave a testimonial, we keep a record of that.

2. How We Use Your Information

We use it to respond to your inquiries and provide the services you request, process enrollment and payment for our programs, send you information you've asked for (such as a requested guide), improve our website and programs, and meet legal and accounting obligations. We do not sell your personal information.

3. Sharing Your Information

We share information only as needed to run our business, with service providers such as our website and CRM platform (GoHighLevel/Go Plus), our course platform (Xperiencify), our payment processor, and email service providers. These providers may only use your information to provide services to us. We do not share your information with third parties for their own marketing.

4. Testimonials

If you give us a testimonial, we'll only publish it, with your name and/or photo, with your permission. You can ask us to take down a published testimonial at any time.

5. Cookies

Our website may use cookies to remember your preferences and understand how visitors use the site. You can control cookies through your browser settings, though turning them off may affect how the site works.

6. Your Rights

Depending on where you live, you may have the right to access the personal information we hold about you, correct inaccurate information, request deletion of it, object to or restrict certain uses of it, and (EU/UK visitors) lodge a complaint with your local data protection authority, or (California residents) request disclosure of the categories of information collected and opt out of its sale (we don't sell information). To exercise any of these, contact us using the details below.

7. International Visitors

Our website and program platforms may store or process information on servers outside your country, including in Canada and the United States. By using our site, you consent to this.

8. Children's Privacy

Our programs are intended for parents and adults. We do not knowingly collect personal information directly from children.

9. Changes to This Policy

We may update this policy from time to time. The effective date above reflects the most recent update.

10. Contact Us

Have a question about this policy? We'd love to hear from you, just reach out through our contact form.